This IDC MarketScape covers a variety of vendors participating in the worldwide datacenter transformation consulting and implementation services market. A significant component of this evaluation is the inclusion of buyers' perceptions of both the key characteristics and the capabilities of these providers.
Key findings include:
-When evaluating all providers that participated across all 27 capabilities assessed, the category of "future go-to-market strategy" received the highest mean ratings, followed by the category "future offering strategy." The category of "current business capabilities" showed the widest dispersion of ratings and overall lowest mean scores.
-Based on survey feedback from 50 customers of the vendors that were evaluated, the attribute "ability to resolve problems/issues related to customer service" received the highest mean ratings for any of the 21 attributes rated. The lowest aggregate rating for any attribute went to "optimizes ratio of onshore/offshore efforts on a project."
-When buyers were asked what characteristics were required for a datacenter transformation consulting and implementation services project to be successful, at a worldwide level, the number 1 characteristic was the "ability to achieve desired business outcomes," followed by the "ability to handle changes in project scope." Given all of the technical knowledge required to implement a datacenter transformation, the fact that the top project success factor for buyers was nontechnical indicates the balance of business/project management and technical skills that vendors need to have to deliver a successful project.