IDC Integrated Marketing Showcase

Clientless Remote Support Software: A Key Service Desk Tool to Drive User Satisfaction and Productivity

Clientless Remote Support Software: A Key Service Desk Tool to Drive User Satisfaction and Productivity
Client: LogMeIn
Asset Type: Spotlights (Market, Vendor, or Technology)

Mobility and IoT (Internet of things) will continue to drive growth and innovation across all industries
that depend on IT resources. The need for remote support of those devices that drive mobility and the
IoT within both the enterprise and the small and medium-sized business workplace is greater than it
has ever been.

Licensing:

Released: October, 2015
Expires: October, 2016
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Mobility and IoT (Internet of things) will continue to drive growth and innovation across all industries that depend on IT resources. The need for remote support of those devices that drive mobility and the IoT within both the enterprise and the small and medium-sized business workplace is greater than it has ever been. Mobile device proliferation has expanded into all corners of the business world, and likewise with cloud based applications, the way that employees work. Smartphones and tablets are
now a legitimate necessity for many workers, and this means that support for these devices is critical to ensure employees can remain productive at all times. But equally as important are the traditional systems (servers, storage and networking) that enable cloud and mobile solutions. Utilizing remote software tools that can support a vast majority of these assets go a long way in optimizing datacenter personnel resources.