Mobility and IoT (Internet of things) will continue to drive growth and innovation across all industries
that depend on IT resources. The need for remote support of those devices that drive mobility and the
IoT within both the enterprise and the small and medium-sized business workplace is greater than it
has ever been.
Manufacturers are increasingly turning to technology to support the demand for better customer engagement. The rise of the Internet of Things (IoT) and connected products holds promise for delivering enhanced, value-added customer services. However, today, many manufacturers must find ways to offer services for products that aren't yet "connected."