In a connected world, agent experience drives customer experience
Released: January, 2017
This blog discusses the rise of IoT and the connection and implications for customer experience.
Client: Telus
Asset Type: Blog Posts
Understanding the Importance of Value-Based Selling
Released: August, 2016
This blog post discusses the need for a managed print and document services strategy.
Client: Xerox
Asset Type: Blog Posts
The 3rd Platform Imperative: Powerful, Reliable and Scalable Servers
Released: April, 2016
The 3rd Platform is the next evolution of IT, surpassing the 2nd Platform of the Internet and client-server computing and the 1st Platform of mainframe computing.
Client: Lenovo
Asset Type: Blog Posts
IT Organizations Require Enhanced Skills: 4 Steps to Success
Released: March, 2016
An IT organization's ability to become competent in 3rd Platform (social, mobile, analytics and cloud) is constrained by a talent pool that is growing too slowly to meet business demand and too concentrated geographically for many enterprises to access. In 2013, IDC surveyed CIOs about the skills they'd need to support enterprise strategies until 2018.